While attending a conference with my colleagues, I met Paul. We began talking and I expressed my concerns with my current tech support company. He offered to do an evaluation of my practice and I’m glad I took him up on that offer. During the evaluation, he pointed out many issues that my current IT guy was not addressing. My server was old and outdated, I had no backup system in place, no security for my network, and all my Nidek devices were not working together with Revolution EHR. Paul and his team also quickly realized that we were victims of the CryptoLocker virus (another thing my previous IT guy did not protect me from) and expressed how important backups are.

I went with Paul and his team at IT Support RI as my new IT company. I am happy my network is secure and I have the peace of mind that I have backups of all my important information. Everything that Paul pointed out in the original visit has now been corrected and is working the way it should.

When I first called IT Support RI, I was in dire need of help. I use wireless tracking to keep tabs on my livestock here at the farm. I had a surge and when my network went down, everything stopped. Paul came to my rescue and setup a new wireless network with a better range that reaches from my office to the barn. He also put in battery backups on all my PCs and network equipment in case this happened again.

Since then, I have had my systems upgraded and expanded my farm. Paul’s team has been with me each step of the way. If there is anything “techy” that I need, I know who to call. They are so fast to fix my computers and extremely helpful with any questions I have. I have never had a service provider care so much about the health of my business. With all the new security threats out there, I know my network is in good hands.