Nick Bernfeld happened to come into our office for an eye exam. While he was there he discovered we were having issues with our server. It had been down for almost two weeks causing us severe difficulties. Nick immediately showed his concern for our business and let us know he owned his own IT service company and offered to help us out. Nick assured us he could have us back up and running in 48 hours and was genuinely concerned about the welfare of our office. Nick and his team came in our office and true to his word we were quickly up and running. Then he reviewed our entire operation and formulated a plan for our needs. He prioritized them so we could systematically improve our entire system. Now I don’t worry about proper backups, hardware or software issues, virus and malware protection or compliance with new government regulations. They are on top of it. I was (and still am) impressed by the level of care IT Support RI provides. How quickly they learn the software we have that is specific to eye care. They have become an essential partner to us and I would wholeheartedly recommend them to anyone who needs IT services.  They respond quickly and fix the problem the first time.  We have now used Nick and his team since 2012. We consistently experience an outstanding level of service and dedication from Nick and his entire team no matter how big or small the problem is. I could not recommend a better IT support company.

In 2014, we realized the tech we had for many years was no longer enough to support the computers and network at all my locations. I was very happy with him but he was one man trying to do it all. When I had multiple locations having tech issues at the same time, he couldn’t be in two places at once. He also was not properly trained in IT. He was someone that worked in my business and knew enough to get us by when there was an issue. After a few Google searches, I found IT Support RI. I called and scheduled an onsite evaluation. They met with me and checked out all my stores. I was so impressed with the professionalism and considerate attitude of Paul, Nick and the entire team that I decided to take them on. They worked with my tech guy to transition into their maintenance plan. When it came time to clean, update, reprogram and reconfigure the registers, networks and servers at all my stores, a team of six techs, including Nick and Paul were on call and ready to work. They worked with us to do it after our stores closed to avoid any business downtime. As we transitioned to a new Point of Sales software, they worked with our new software vendor. For the past year, any speed bump I have run into with technology, I have had IT Support RI there to take control and get me out of a jam. I have never met such a team of eager and enthusiastic individuals. I know how to run my business and they know how to run my technology. I personally recommend that any business looking to get their IT under control to contact IT Support RI.