International Traffic in Arms Regulations

ITAR are government regulations that control the export, import, and manufacturing of defense-related products and services.

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Compliance and Technology

ITAR is in place to prevent information and technology from falling into the wrong hands. You need to understand how to properly protect your ITAR-controlled data. Being ITAR compliant means that the company must be registered with the State Department’s Directorate of Defense Trade Controls (DDTC). Violations may result in criminal or civil penalties, being barred from future exports, imprisonment, or fines.

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Security and Best Practices

Five key points towards compliance include:

Maintaining an information security policy
Having a secure network by utilizing a firewall configuration to protect data
Assigning unique ID to employees with data access
Protecting sensitive data with encryption
Tracking all access to network resources and sensitive data

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Security Oriented

Our company is security oriented with all technicians required to pass annual background checks and maintain HIPAA certifications. Every backup we setup is encrypted, both locally and in the cloud. We help our clients incorporate safe practices within their business by providing Acceptable Use Policy (AUPs) templates. Also, we educate clients on why such measures are needed to keep them (and their business) safe.

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Dedicated Professionals

All our clients not only receive support from an entire team of professionals but also their own “Account Manager”. This person is their direct contact for special requests, questions, and projects. Our focus is quality support with a personal touch.

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Rapid Response

Stop waiting days (or even weeks) to get in touch with someone. We are available during normal business hours or on call for emergency service if needed. Our team consists of all local technicians in the US, so no more calls overseas. We can solve your issues remotely, over the phone, or onsite.

I want to take this opportunity to thank IT Support RI for allowing Leo and JT to work with me on the NIST/CMMC project. They have done yeoman’s work and have been an invaluable asset to this project… not even mentioning the burden they have taken off of my shoulders. Yesterday’s 8-hour NIST Assessment audit was a good example of their professionalism, expertise, tireless efforts, and focus on “what’s best for the customer”. The auditor has mentioned to me, on a few occasions, how impressed he is with “my team” (which includes Leo and JT), how knowledgeable my team is regarding the new cybersecurity protocols and government flow down requirements, and how far ahead we are of our competition.

I hope the work done on this project provides an opportunity for IT Support RI to grow its own customer base, as they are becoming true experts in this growing cybersecurity space.

Liora K Stone

President, Precision Engineering Inc.

Since IT Support RI has taken over as our IT Department, we have gone from needing someone here all week to now only one day a week. Even if a project or emergency comes up unexpectedly, we can quickly call a tech onsite (or handle remotely) to deal with our issues. They continue to steer our tech needs in the right direction and guide us towards the best solutions available. I highly recommend IT Support RI services and IT help.

Marc Caron

V.P. of Manufacturing, W.R. Cobb Company

About Our Team

IT Support RI is an IT service and consultation company that focuses on quality support with a personal touch. What makes us different is that we pride ourselves on our dedication to our clients and the rapid response time in which we resolve their IT issues. We firmly believe in preventing IT problems and solving them quickly should they arise. We love all things IT and everyone within our business has a passion for technology, which reflects in our work and service.

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