We empower ourselves with technology. We love using new hardware, testing software, and finding ways to make technology work for us to make us more productive. “Work smarter, not harder” is the foundation on which we are built. With that, we solve IT issues for our clients and find different ways they can use IT to make their company even better. This makes us one of the top managed service providers in the area. We have been recognized as one of the Fastest Growing Company in RI for a few consecutive years now and are in the Top 10 of the 500 best MSPs of North America!
As one of the fastest growing IT companies, we are able to offer great opportunities for those hard-working and passionate individuals that are looking to grow with us for a career as an IT support specialist. Whether you are looking to grow as a Technical Support Engineer, learn Field Tech Support, or broaden your knowledge of general computer repair, you can learn each type of service tech support.
We thrive on new ideas and input from all team members, no matter if they are a remote Help Desk Technician, an Onsite Computer Tech, or a Desktop Support Tech. We provide a place where your voice is heard; where you aren’t “just a number”.
- Help clients remotely to resolve software issues
- Meet with clients onsite and solve various hardware issues
- Onsite support for clients and internal IT support
- Troubleshoot issues for servers, desktops, laptops, printers, and routers
- Initially training will consist of learning about our remote assistance tools. More hands on training will be performed onsite/on location.
- Track and follow up with all issues within given time-frames
- Document any new fixes/guides not already in our knowledge-base
- Excellent in-person, phone and customer service skills are necessary
- Thorough knowledge of computer software, hardware, networking and applications
- General knowledge of networking and operating systems
- Able to work after-hours or weekends with advance notice
- Excellent verbal and written communication
- Willing to travel in the tri-state area via company vehicle or personal vehicle
- Able to perform hands-on service for issues and double-check their work
- Strong work ethic and time management skills
- Takes pride in their work
- Able to work well within a team
- Self-sufficient in research abilities
- Possesses critical thinking skills
- Organized and detail-oriented
- Certifications and related degrees are a plus
- 401K Retirement Contributions and Profit Sharing
- Gas Reimbursements for Travel
- Flexible Schedule (for when life happens)
- Paid Training and Certifications
- Paid Time Off and Sick Days
- Health Insurance Options
- Staff Events
- Remote working option during bad/inclement weather
