Managed IT Services
Outsourcing daily IT management is an efficient and cost-effective way to minimize costly problems and downtime.
Benefits of Support
Small and mid-sized businesses need help when it comes to managing their technology. One of the biggest benefits of managed IT services is the ability to fix issues before they negatively impact your business.
Stop worrying about anti-virus, backups, updates, patches, and all the routine maintenance. Our technicians actively identify problems and keep your systems up and running.
Team of Professionals
Our team offers remote and onsite services during our normal business hours. The entire staff is located on the East Coast and is all US based. We never outsource our support so you get the same team every time. Locally owned and operated by the same founders since 2002.
If you need us to go onsite or need emergency support, those services are available. You can feel comfortable getting the support you need, when you need it most.
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Frequently Asked Questions
What types of businesses are a good fit for your managed IT services?
IT Support RI is a best fit for small to mid-sized businesses that rely on computers, cloud apps, and cybersecurity to run daily operations.
Typically, that means teams with 10+ employees, multiple workstations, compliance requirements, or multi-site/remote staff.
Which industries do you typically work with?
We commonly support professional, compliance-minded, and operationally complex organizations.
Examples include healthcare practices, insurance agencies, manufacturers, engineering firms, law firms, accounting/CPA firms, logistics companies, and other B2B office environments.
What information should I have ready before contacting you?
A few basics help us give you an accurate answer quickly.
Helpful details include:
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Number of employees/users and locations
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Whether you have servers, Microsoft 365/Google Workspace, or line-of-business apps
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Any compliance requirements (HIPAA, CMMC/ITAR, PCI scope, etc.)
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Current IT setup (in-house, incumbent MSP, or “break/fix”)
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Biggest issues (slow systems, security concerns, downtime, support delays)
Can you take over from an existing IT provider?
Yes, IT Support RI can transition you from an MSP, internal IT, or a break/fix model with a structured onboarding process.
The goal is a smooth handoff with minimal disruption, clear documentation, and improved response and security outcomes.
Do you offer co-managed IT for companies with internal IT?
Yes, co-managed IT lets your internal IT team stay in control while IT Support RI provides extra coverage, tools, and specialized expertise.
It’s ideal if you need escalation support, 24/7 monitoring, cybersecurity operations, or extra hands for large projects.
Chris Gasbarro
Owner, Chris Gasbarro’s Fine Wine and Spirits
When it came time to clean, update, reprogram and reconfigure the registers, networks and servers at all my stores, a team of six techs, including Nick and Paul were on call and ready to work. They worked with us to do it after our stores closed to avoid any business downtime. As we transitioned to a new Point of Sales software, they worked with our new software vendor. For the past year, any speed bump I have run into with technology, I have had IT Support RI there to take control and get me out of a jam. I have never met such a team of eager and enthusiastic individuals. I know how to run my business and they know how to run my technology. I personally recommend that any business looking to get their IT under control to contact IT Support RI.
Security Oriented
Dedicated Professionals
Rapid Response
IT Support RI is an IT service and consultation company that focuses on quality support with a personal touch.
What makes us different is that we pride ourselves on our dedication to our clients and the rapid response time in which we resolve their IT issues. We firmly believe in preventing IT problems and solving them quickly should they arise. We love all things IT and everyone within our business has a passion for technology, which reflects in our work and service.