IT Support RI for Non-Profits Organizations

Katje Afonseca

Katje Afonseca, Big Brothers Big Sisters of Rhode Island

We were impressed from the first moment they responded to our request for a proposal. They quickly familiarized themselves with our needs, software, layout, and demonstrated an immediate understanding of the challenges that we were facing.

I’ve worked for various non-profit organizations, and IT always seems to be an area where we struggle because of resources we have available. Since we started working with IT Support RI, there’s never a blip in our services. They’re always right on target and they’re a pleasure to work with

Terry Curtin

Executive Director, Connecting with Children and Families

I called IT Support RI for a free onsite evaluation. They came in and were very professional. They checked our server, the network and all the computers we had. They gave us a quote for maintenance and their recommended upgrades to our office. We are a non-profit organization so the budget is always a high priority. We opted to go for a cheaper provider. After working with the alternative provider for about a year, we were fed up. We did not feel the technician we hired was qualified enough to manage our IT.

We reached out to IT Support RI again. They came back out and re-evaluated our network. They let us know what needed to be corrected and prioritized those needs based on urgency. Since then, we have relied on IT Support RI to take care of our technology while we focus on our operation. We have learned that when it comes to service and support, you get what you pay for and going cheaper is not the best option. The entire team is a tremendous help and they give me the peace of mind the minute a computer isn’t working. If something happens, they’re just a phone call and a quick drive away.

Donna DiTraglia

Office Manager , St. Mary’s Church

From the beginning when I met Paul at the first meeting, I knew IT Support RI was what we wanted and that everything was going to be very organized. I like everything from creating the ticket and then having the response from a technician. The most important thing is that the team is ready to fix any problems and I don’t have any complaints!

Is your technician not returning your calls fast enough? Is he constantly missing deadlines? Is he not fixing things right the first time?

Does he never follow up on your requests?

We think it’s about time someone finally got it right. That’s why we decided to start IT Free Fall and commit ourselves to helping business owners. If you want your IT problems handled quickly and correctly the first time, this book is for you!