Office 365 & Email Services
Staying connected to your team via emails, video conferencing, and instant messaging all through one, cloud-based platform.
Microsoft Office Software Included
The latest versions of Microsoft Office products like Word, Excel, and Outlook are included and always up-to-date. Save time by simplifying communication with features like “Shared Calendars” which makes scheduling meetings and events a breeze.
You also get Microsoft Teams, a collaboration tool that supports video conferencing, instant messaging, and screen sharing for meetings and projects.
Cloud Based Emails
Office 365 uses Microsoft’s cloud servers to keep your emails flowing 99.9% of the time. You can keep your emails, tasks, chats, and calendars in sync across multiple devices. We also include anti-malware/anti-spam protection for all hosted email services.
For additional security and compliance purposes, we enforce multi-factor authentication for users and offer email encryption services.
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Security Oriented
Our company is security oriented with all technicians required to pass annual background checks and maintain HIPAA certifications. Every backup we setup is encrypted, both locally and in the cloud. We help our clients incorporate safe practices within their business by providing Acceptable Use Policy (AUPs) templates. Also, we educate clients on why such measures are needed to keep them (and their business) safe.
Dedicated Professionals
All our clients not only receive support from an entire team of professionals but also their own “Account Manager”. This person is their direct contact for special requests, questions, and projects. Our focus is quality support with a personal touch.
Rapid Response
Stop waiting days (or even weeks) to get in touch with someone. We are available during normal business hours or on call for emergency service if needed. Our team consists of all local technicians in the US, so no more calls overseas. We can solve your issues remotely, over the phone, or onsite.
I’ve been with IT Support RI since 2006, and I’ve stuck with them all these years for a reason. When we outsourced our IT, I wanted to stay involved in it, and I didn’t want to just hand it off to somebody. It’s nice having someone that comes in and works with me. They understand that I want to know what they’re doing, why they’re doing it, and be kept in the loop. We’ve created a seamless relationship and they’ve become an extension of the business. I’ve never had a need to look anywhere else for IT help.
Throughout the opening of our second building, IT Support RI was instrumental in keeping the building wired, set-up and ready to go, allowing our growing teams to keep working. Whether its Outlook issues first thing in the morning or a hosting problem with our website in the evening, IT Support RI is always quick to respond to all our IT needs.
About Our Team
IT Support RI is an IT service and consultation company that focuses on quality support with a personal touch. What makes us different is that we pride ourselves on our dedication to our clients and the rapid response time in which we resolve their IT issues. We firmly believe in preventing IT problems and solving them quickly should they arise. We love all things IT and everyone within our business has a passion for technology, which reflects in our work and service.
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