Testimonials from Business Owners Across Southern New England
See what these business owners from RI, MA and CT have to say about us!
We proudly provide service for businesses in Rhode Island, Massachusetts, and Connecticut.
Check out these reviews from these business owners that are satisfied with the IT support we provide them.
What made IT Support RI stand out was definitely that they were local and that they were a company that would go to our sites as well, someone who isn’t afraid to be hands-on and actually working at our physical location.
If I were to describe IT Support RI in one word, I’d say “easy”. It’s been very easy to work with IT Support RI, it’s easy to get connected with an individual, and it’s very transparent. Knowledge wise, I am not necessarily someone who knows all of the IT lingo in the world, so they’re able to put it into layman’s terms for myself and so that makes it easy.
I’d have to say that the most value is actually the people side. Obviously there’s the services when it comes to automatically putting in new hardware and being very available, but the personnel side I feel is very valuable. Myself being HR and organizational development, I know that the people side of businesses is very important and working with IT Support RI doesn’t feel like I’m working with a business and I’m the customer of the business. It feels like I’m a partner in IT and all of their people are very professional, they’re easy to work with, very outgoing, supportive, and caring. So that’s actually what I think is the most valuable part of IT Support RI, not only are they experts in the IT side, but the personnel side and working with people, they have great people skills.
Nick Bernfeld happened to come into our office for an eye exam. While he was there he discovered we were having issues with our server. It had been down for almost two weeks causing us severe difficulties. Nick immediately showed his concern for our business and let us know he owned his own IT service company and offered to help us out. Nick assured us he could have us back up and running in 48 hours and was genuinely concerned about the welfare of our office.
Nick and his team came in our office and true to his word we were quickly up and running. Then he reviewed our entire operation and formulated a plan for our needs. He prioritized them so we could systematically improve our entire system. Now I don’t worry about proper backups, hardware or software issues, virus and malware protection or compliance with new government regulations. They are on top of it.
I was (and still am) impressed by the level of care IT Support RI provides. How quickly they learn the software we have that is specific to eye care. They have become an essential partner to us and I would wholeheartedly recommend them to anyone who needs IT services. They respond quickly and fix the problem the first time. We have now used Nick and his team for four years. We consistently experience an outstanding level of service and dedication from Nick and his entire team no matter how big or small the problem is. I could not recommend a better IT support company.
When I first called IT Support RI, I was in dire need of help. I use wireless tracking to keep tabs on my livestock here at the farm. I had a surge and when my network went down, everything stopped. Paul came to my rescue and setup a new wireless network with a better range that reaches from my office to the barn. He also put in battery backups on all my PCs and network equipment in case this happened again.
Since then, I have had my systems upgraded and expanded my farm. Paul’s team has been with me each step of the way. If there is anything “techy” that I need, I know who to call. They are so fast to fix my computers and extremely helpful with any questions I have. I have never had a service provider care so much about the health of my business. With all the new security threats out there, I know my network is in good hands.
I’ve worked with the IT Support RI team for over 10 years. I like working with a local company because I like the concept of knowing that someone cares about my business. Sometimes when you’re dealing with big companies, you’re just a number. At IT Support RI, I know they legitimately care if I have a problem or not.
You need to work with a company you trust, and I trust them completely. I leave it up to the team to tell me if my business is weak in a specific area or if there’s room for improvement. I appreciate everything IT Support RI does, and that’s why I’m with them.
When I first opened my business, I needed someone local to take care of the business’s computer and security needs. Because my office is medical, it was important to have someone that would help me stay within HIPAA guidelines. That’s when I reached out to IT Support RI. Right from the beginning, everybody was great. They made sure that we were taken care of and anytime we didn’t know or understand something, they clearly explained it to us. Any problems we had, they were right on top of it, all the time. When we moved, they helped us transition and upgrade to a bigger database. There were no hiccups in our system, and that was great. They are fast at resolving any issues we have and I have little to no downtime.
We’re busy with everything we try to do for our clients. Before, we spent so much time trying to figure out things that we know nothing about. It’s nice to be able to put in a ticket and walk away from it. We can’t quote insurance or write a policy without our computers. When the internet is down, we can’t do anything.
Working with the team at IT Support RI has really changed our life, because there’s so much we don’t deal with now. Problems just don’t happen anymore. Since we’ve been involved with IT Support RI, we’ve had absolutely no downtime. There’s nothing to improve upon! We love absolutely everything about working with IT Support RI, and we certainly appreciate everything that they’ve done for us.
I met Paul and Nick back at the Lincoln Mall. We were neighbors for a short while and we worked with them then. When we moved to our new location, I was told that this IT guy from Virginia was the guy to call to get setup with my new EHR software. I hired him and he did what he needed to in the beginning. Then, he kind of disappeared, we didn’t know where he went. When this guy fell off the radar, I told my internal IT guy to give Paul a call to see what he could do to keep us going as far as our computers went.
We got fully onboard and they continue to do a great job. They are there when we need them and they come right out if there is an issue to take care of it. I’ve been really happy with them. IT Support RI is very progressive. They know what is going on in the healthcare field and they know what I need to do to keep me from getting fines from the “HIPAA Police”. I trust them to keep us on track and to keep us out of trouble.
When we were moving forward into the technological era with our practice, we invested in our EHR and needed to partner with an IT company. Not only a company to get computers from, but one to also manage the network and the new machines. We were looking for a local company that understood our specific needs, concerns and would be there for us if we needed help. After calling about a dozen companies and meeting with half of them, our final choice was IT Support RI. They understood what we needed right away and it was very clear Nick and Paul knew what they were talking about.
We never had this kind of a relationship with an outside group before. Having the ability to call and ask for a tech by name and get an immediate response was a huge deciding factor. Some of the doctors were worried about turning over that responsibility to someone else. We wanted the consistency of having someone that is going to know how to help, or if they can’t, they will figure it out and get back to you. It makes a big difference.
I’ve been with IT Support RI since 2006, and I’ve stuck with them all these years for a reason. When we outsourced our IT, I wanted to stay involved in it, and I didn’t want to just hand it off to somebody. It’s nice having someone that comes in and works with me. They understand that I want to know what they’re doing, why they’re doing it, and be kept in the loop. We’ve created a seamless relationship and they’ve become an extension of the business. I’ve never had a need to look anywhere else for IT help.
In late 2014, our business was looking to improve the speed of accessing computer data between our showroom and headquarters locations. Around that same time, a business associate referred us to IT Support RI, knowing it would be a perfect fit for our growing business and network. We met with representatives from IT Support RI and they came out and setup a virtual private network between the two locations. They provide excellent customer support and I am always confident that when I have an IT issue, I’m only one email away from assistance. Someone gets back to me very quickly and I never have to worry that I am going to lose productivity or experience computer downtime. I just email the support team and the experts take over.
Working with IT Support RI goes beyond just getting help when you’re in IT trouble. There is an added value in the educational component they provide to their customers. I love their Executive IT Insider newsletter. It provides valuable tech news that is relevant and informative which enables Cabinet Gallery to effectively plan for changes and upgrades. Working with the team at IT Support RI has exceeded our expectations.
We love working with everyone at IT Support RI! Before, I never had the confidence before to get rid of any files documents. I refused to scan any documents or throw anything away because I never trusted the back ups would actually work. Now, I sleep better knowing that I don’t have to worry. If something happens, I know I can give you a call and I’ll be up and running in no time. I feel so good now about everything. It’s changed the way we can run the office.
I called IT Support RI back in 2012 when my server crashed and my business was dead in the water. I had a tech guy I used to call but he was only one man and was not able to keep up with my IT needs. He built my server but when it crashed, he was unable to get it working again. When I called IT Support RI and told them my situation, they sent a tech out immediately. They came out and were able to get my server up and running without losing any data. However, parts were failing and they let me know that it was not built to handle what my business truly needed.
Paul and his team custom built a server for my business and expedited the install date. This gave me the peace of mind I needed because I did not want to continue running OfficeMate and the rest of my business off of a failing piece of equipment. After the new server was installed, they verified my software was working and everything was good to go. Since then, I have continued to use IT Support RI for my computer maintenance and repairs. The entire team is always so helpful and attentive to my needs.
Wanted to just thank everyone that just saved my computer this past week! I could not believe you guys were able to get me back to normal in time for my closing. This is why I will never go with anyone else! The level of dedication you gave me when I was under the gun was AMAZING! You guys always go above and beyond my expectations. I know I can always count on you for my home or office issues. For over 10 years you guys have been my go-to tech support. Keep up the incredible work and I love everyone’s upbeat attitude. Thanks for keeping me out of trouble!
I met Nick and Paul from IT Support RI in 2012. Back before they took over as our IT specialists, we had a full time in-house IT guy. Even though he was there often, there were still many problems with our network, our servers and the overall health of our IT equipment.
Since IT Support RI has taken over as our IT Department, we have gone from needing someone here all week to now only one day a week. Even if a project or emergency comes up unexpectedly, we can quickly call a tech onsite (or handle remotely) to deal with our issues. They continue to steer our tech needs in the right direction and guide us towards the best solutions available. I highly recommend IT Support RI services and IT help.
I met Nick and the IT Support RI team in 2011. I was in need of some IT organization and it was not something I could easily do alone. Nick and his techs came to my office and documented all the system specifications for each PC. They also numbered each computer and created a network map to correspond to my building layout and where every machine is located.
As time went on, I began to use IT Support RI for more and more IT projects like creating backup solutions for my machinery, new workstations and servers, and recently, a long range wireless link between two of my buildings. They are familiar with my Amada setup and working with our Mietrak systems. I would recommend IT Support RI to any business in need of quality and personal IT support.
I love their customer service. The entire team is always available and ready to help in a pinch. Business isn’t Monday through Friday, 9-5; it’s 24/7. Things come up, and our IT systems are such a critical part of the business that without those running smoothly, I can’t run my business. I appreciate IT Support RI for always being there and making sure our systems are up, running, and ready to go.
In 2013 we needed a server to get our business files and security in order. We needed to setup permissions for our employees based on their role in the company. We received a quote from IT Support RI and decided to go with them. Not only because of the quality of the hardware but because they saw what else we needed. They accounted for not just the server but also the other equipment we needed to get our network up to speed.
As our business grew, we used IT Support RI to keep up with the latest technology to keep my employees working fast and efficiently. We invested in Solid State Drives and laptops with high end graphics so our engineers could work faster and create the best work possible. We love to use technology to improve our business and in turn, the quality of our products. Since our initial meeting with the IT Support RI team, our business has doubled in size and we had to upgrade to a new location. IT Support RI has been with us along the way as we transitioned and transformed into the business we are today.
To the outstanding ownership, sales, and support team at IT Support RI everyone here at Complements Art Gallery wants to thank you not only for your truly professional service throughout this past year. We have not been the easiest customers in 2017, but you all were always there to cheerfully and correctly support our needs. Hope everyone has a wonderful and safe holiday season.
The team at IT Support RI doesn’t make us feel stupid. There has never been an attitude problem. No matter who we work with, we have never felt like we were a bother to them. Our old IT company made us feel bad about asking for their help, and then they would nickel and dime us on every invoice. We are so thankful that we have them.
I’m so grateful we met the team at IT Support RI! It got to a point that I accepted our IT wasn’t going to work. Our team wasn’t as productive as they needed to be because the computers weren’t working properly. Our server and computers were basically on fire and things weren’t going well. The team came in immediately and worked overnight to get our server—which was crashing—working again. They worked to make the transition to a new server simple, allowing us to keep our business sustained.
When we interviewed IT Support RI, out of all the companies we looked at, everything from their proposals to the diagnostics and solutions were systematic and very approachable. My stress is so much lower because I know the entire team is ready to help. I can’t think of anything to improve because everything works so well.
I love working with the people at IT Support RI! They are always patient and accommodating and whatever the issue is it gets resolved in a timely fashion. Before I was with IT Support RI, I had a malware issue every year and experienced significant downtime. For the 4 years I’ve been with them, I haven’t had an issue. The peace of mind is well worth the monthly fee!
We were impressed from the first moment they responded to our request for a proposal. They quickly familiarized themselves with our needs, software, layout, and demonstrated an immediate understanding of the challenges that we were facing.
I’ve worked for various non-profit organizations, and IT always seems to be an area where we struggle because of resources we have available. Since we started working with IT Support RI, there’s never a blip in our services. They’re always right on target and they’re a pleasure to work with.
We realized the tech we had for many years was no longer enough to support the computers and network at all my locations. I was very happy with him but he was one man trying to do it all. When I had multiple locations having tech issues at the same time, he couldn’t be in two places at once. He also was not properly trained in IT. He was someone that worked in my business and knew enough to get us by when there was an issue. After a few Google searches, I found IT Support RI. I called and scheduled an onsite evaluation. They met with me and checked out all my stores. I was so impressed with the professionalism and considerate attitude of Paul, Nick and the team, that I decided to take them on. They worked with my tech guy to transition into their maintenance plan.
When it came time to clean, update, reprogram and reconfigure the registers, networks and servers at all my stores, a team of six techs, including Nick and Paul were on call and ready to work. They worked with us to do it after our stores closed to avoid any business downtime. As we transitioned to a new Point of Sales software, they worked with our new software vendor. For the past year, any speed bump I have run into with technology, I have had IT Support RI there to take control and get me out of a jam. I have never met such a team of eager and enthusiastic individuals. I know how to run my business and they know how to run my technology. I personally recommend that any business looking to get their IT under control to contact IT Support RI.
I want to take this opportunity to thank IT Support RI for allowing Leo and JT to work with me on the NIST/CMMC project. They have done yeoman’s work and have been an invaluable asset to this project… not even mentioning the burden they have taken off of my shoulders.
While attending a conference with my colleagues, I met Paul. We began talking and I expressed my concerns with my current tech support company. He offered to do an evaluation of my practice and I’m glad I took him up on that offer. During the evaluation, he pointed out many issues that my current IT guy was not addressing. My server was old and outdated, I had no backup system in place, no security for my network, and all my Nidek devices were not working together with Revolution EHR. Paul and his team also quickly realized that we were victims of the CryptoLocker virus (another thing my previous IT guy did not protect me from) and expressed how important backups are.
I went with Paul and his team at IT Support RI as my new IT support company. I am passionate about technology and they have my advanced devices working the way they should now. I have all my Nidek hardware like my Optomap, Refractor, and Auto-Lensmeter working with my Revolution EHR which was something my previous tech guy couldn’t get working. I am happy my network is secure and I have the peace of mind that I have backups of all my important information. Everything that Paul pointed out in the original visit has now been corrected and is working the way it should. I recommend Paul and his team to anyone in the medical field, especially other optometrists.
Throughout the opening of our second building, IT Support RI was instrumental in keeping the building wired, set-up and ready to go, allowing our growing teams to keep working. Whether its Outlook issues first thing in the morning or a hosting problem with our website in the evening, IT Support RI is always quick to respond to all our IT needs.
We recently moved our office to a larger one. We needed to transport our computers and other equipment. There was no way we could have done that ourselves. We called IT Support RI to help us. With their help, we were back in business in less than a day. With a lot of careful planning, it was a very smooth move.
IT Support RI has always been there for us. It is very important, given our growth to really make sure that the security is there and to have the dependability of being able to call anytime and know someone is available. Response from IT Support RI is always immediate. That’s key for us, knowing that we have the ability to keep going if something happens.
Nick and his team have been working with us since 2009. We called them in to save the data from our server and create a backup plan for our database. After the first service call, we found that the offered other support options. I could call them and have them fix my computer through their remote service software. At that time, I would call for help with general issues like viruses and trouble with PeachTree.
Over the years, my business has grown and IT Support RI has helped me each step of the way. I now use them for new computers, network maintenance and any tech related issue. Because they are local, I get rapid responses to my questions and immediate service when I call or email. They have worked on my issues late at night so I could work uninterrupted during the day and came in early when I was in dire need. They go above and beyond any other tech company I have ever worked with.
I called IT Support RI for a free onsite evaluation. They came in and were very professional. They checked our server, the network and all the computers we had. They gave us a quote for maintenance and their recommended upgrades to our office. We are a non-profit organization so the budget is always a high priority. We opted to go for a cheaper provider. After working with the alternative provider for about a year, we were fed up. We did not feel the technician we hired was qualified enough to manage our IT.
We reached out to IT Support RI again. They came back out and re-evaluated our network. They let us know what needed to be corrected and prioritized those needs based on urgency. Since then, we have relied on IT Support RI to take care of our technology while we focus on our operation. We have learned that when it comes to service and support, you get what you pay for and going cheaper is not the best option. The entire team is a tremendous help and they give me the peace of mind the minute a computer isn’t working. If something happens, they’re just a phone call and a quick drive away.
We first dealt with IT Support RI many years ago and have continued to do business with them ever since. Nick, as well as his staff, have been problem-solvers and our go-to company for computer hardware, software, and other IT needs. Highly recommended.
I started working with Paul and Nick in 2011. Originally, we were in need of some wireless in the building. With our warehouse and offices all in need of interconnecting, we needed the help of some professionals. After they set us up with our new equipment, we could use wireless devices in the warehouse which gave us more flexibility. Now, we put computers in the warehouse floor and use wireless devices for inventory control.
We initially used the IT Support RI crew as our “go-to” guys for any tech problem on demand, because the entire team is up on the technology. Now, they manage my entire business network continuously and provide the advice I need to move my business technology forward. I didn’t want a person here that is devoted to [my IT], I wanted to outsource it, and having IT Support RI is perfect.
A good friend of mine referred to IT Support RI. She has used them for years and when I mentioned I was having network issues, she recommended I get in touch with them. My network was a mess and my business was suffering greatly. I worked with a previous tech company that did not treat me with respect or seem to care about my issues. After contacting IT Support RI they quickly setup an appointment to check out my network. Nick, PJ and Leo came out to my office and proceeded to address my issues as they arose.
My previous tech guy did not set me up right and it took a lot to get me back on the right track. IT Support RI worked with my software company and did everything they could to repair everything as thoroughly and quickly as possible. Now, my business is able to run and anytime I have an issue, they are quick to respond and begin working. I know there are other tech companies out there but when it comes to quality and speed, IT Support RI has proven they are the best choice around!
Before I purchased my latest agency, I already had an IT firm, but they focused more on band-aid fixes. This agency had a contract with IT Support RI, and while the cost was more than my previous IT company, I realized they had the capacity to take us on and help us grow. I’ve worked with several different IT firms over the years, but the 3 reasons IT Support RI stands out compared to other companies is their honesty, quickness, and reliability. When there’s an issue, there’s a plan to fix the issue, but also to prevent it from occurring again.
Their customer service is outstanding. After every experience, I constantly hear from our employees saying how nice all of the technicians are, how polite and responsive they are, and how understanding everyone is as well. The technicians are great at talking our staff through the problem—they have the patience. I’ve dealt with a lot of other IT service providers, but at IT Support RI, their response time is unrivaled. If its something that can’t be figured out on a call, there’s never any hesitation to send somebody out and get a tech onsite.
When I was in need of some business tech support, I called IT Support RI to do a network overview. I had worked with IT Support RI when they only had a few techs and watched them grow to what they are today. What I really liked is that they are very aware of the HIPAA Privacy Act and the requirements that we needed in terms of our security. Everyone gets trained, everyone stays on top of all the newest issues and that’s really important to me. They have a passion for it and want to do the best that they can and it shows.
Thanks again to IT Support RI for the superior job on the wiring of our offices. The entire system is working without issue at this point, which is a testament to the work you guys have done.
I’ve always been into technology. I used to do software reviews and even some IT consulting for other optometrists. I’m in my third location now. I got the network setup and I have a Windows Small Business server to do the domain. The problem for me is I know enough to get stuff done but it’s not what I do for a living. If I had a problem I could fix it, but it would sometimes take me a couple of hours of Googling or reading the Microsoft official documentation but I don’t have it built into me. I had a lot of these little annoyances going on and I was getting tired of dealing with it. I knew my server was getting too old and I needed to do something about it.
I saw an ad in my association’s newsletter for IT Support RI so I had Paul and Leo come down to take a look at what I had. They analyzed my setup and gave me a security report. I decided that the prices for support were reasonable and it has taken a big load off my responsibilities. Now when these little things happen, instead of my staff asking me for help, they email the team as IT Support RI and it’s taken care of. I’ve been really happy. IT Support RI has an understanding of a lot of the equipment and applications optometrists use. They are very easy to work with, very nice and the support is top-notch. They take good care of their clients.
I love IT Support RI! Anytime I’ve had a problem or a question in the entire 6 years I’ve been working here, I give them a call and the technicians take care of me. I’ve never had a problem working with the team, and they’re just upstanding people. Everything they’ve done is outstanding. IT Support RI knows that we’re a small business and that we need to stay working, and everyone goes a step above and beyond to make that happen.
Before we brought IT Support RI on board, I was the IT person. But now, it’s a weight that’s been lifted off my shoulders. We were preparing to move from our old facility to our new one, and we could never have done it without the team at IT Support RI.
The whole team is great, they really are. I have complete confidence in the whole staff. Everyone, from the managers to the technicians, goes above and beyond to help us. They’re helpful, polite, and very professional. I have absolutely no complaints—and if I do have a problem, they address it.
Our relationship with IT Support RI has been excellent. The entire teams is incredibly responsive and skilled. Because I work with a variety of companies, I place a high premium on being responsive and trying to help my business. The team at IT Support RI has been excellent from day one. I also appreciate that unlike most IT companies, they don’t nickel and dime me for extra work. IT Support RI focuses on helping me and my company. Rather than being another vendor, they’ve become a part of my business.
Over the years, I’ve worked with a few different IT companies. I’ve worked with IT companies where it was impossible to get them to come onsite, and others that weren’t familiar with any of my dental software. IT Support RI does so many things that my other IT companies never would have done. I want to work with someone who’s able to come to my office, diagnose a problem, repair it, and explain what happened. The entire team is familiar with my software, professional, respectful, and knowledgeable—and that’s exactly what I want! They’re constantly in contact with my practice whether they’re providing computer support, giving reports and updates on systems orbugs, and helping my practice stay productive.
From the beginning when I met Paul at the first meeting, I knew IT Support RI was what we wanted and that everything was going to be very organized. I like everything from creating the ticket and then having the response from a technician. The most important thing is that the team is ready to fix any problems and I don’t have any complaints!
