Is Your IT Support Ghosting You? Here’s What to Do
It’s February. Love is in the air. People are buying chocolate, making dinner reservations, pretending they like rom-coms again. So, let’s talk about relationships.
Have you ever had a tech relationship that felt like a bad date? The kind where you call for help and get silence. Or the “fix” works for a day and then the problem comes right back.
If you’ve ever lived through that, you know how exhausting it is. And if you haven’t, congrats. You’ve avoided a very common small-business headache.
Because a lot of business owners are still stuck in the IT version of a bad relationship:
They keep hoping it’ll get better.
They keep making excuses.
They keep saying “well, they’re cheap,” like that makes the drama worth it.
They keep calling … even though they don’t trust the provider anymore.
And like most bad dates, it didn’t start out this way.
The Honeymoon Phase
At first, the IT person was responsive. Helpful. Fast. They set things up, fixed a few issues and the business thought, “Great. This is handled.”
Then the business grew. The tech stack got messier. Threats got smarter. The team got busier. And the relationship changed.
The same problems started popping up again. Replies slowed down. You got that familiar line: “We’ll take a look when we can.”
So owners did what people do in every bad relationship: they adapted their business around someone else’s bad behavior.
That’s not partnership. That’s survival.
The Voicemail Black Hole
You call. You leave a message. Maybe you email. Then you wait. Hours. Sometimes days.
Meanwhile, your employee is stuck, your team can’t work, deadlines slip, customers get impatient. You’re paying employees who can’t do their jobs because IT “support” is missing in action.
That’s not support. That’s a bad date who says “I’m on my way” and then disappears.
Healthy tech relationships don’t leave you hanging. Problems get acknowledged fast, triaged fast and fixed fast. Better yet — many of them never happen because someone is watching your systems before they melt down.
The Arrogance
This one is the worst.
They finally show up, fix the problem and act like you should be grateful they squeezed you into their royal schedule.
You get the vibe of:
“You wouldn’t understand.”
“This is just how it is.”
“You should’ve called sooner.”
“Try not to do that again.”
It’s like dating someone who causes drama, then lectures you for having feelings about it.
A good IT partner doesn’t make you feel stupid for needing help. They make you feel relieved that you’ve got someone in your corner.
Because technology isn’t supposed to be a test of character. It’s supposed to be boringly reliable.
The Workaround Trap
This is where you know things are truly bad.
Because they’re hard to reach, your team stops calling. They start solving things themselves. They email files instead of using the system. They save stuff on desktops. They share passwords in text messages. They buy random tools just to get through the day.
Not because they want to break rules. Because they want to do their jobs without waiting two days for help.
You see it in little stuff at first: like the office where the Wi-Fi drops every afternoon at the same time, so everyone silently schedules meetings around the dead zone.
That’s not tech “working.” That’s your business learning to tiptoe around broken systems.
And workarounds create quiet disasters: security holes, compliance risks, duplicated tools, inconsistent processes, tribal knowledge that vanishes when someone quits.
Workarounds are what businesses build when they don’t trust their tech relationship anymore.
Why Tech Relationships Go Bad
Most small-business tech relationships fail for the same reason most real relationships fail: no one is maintaining the relationship.
Tech often runs on a reactive model: something breaks, you call, they patch it, everyone ignores it again, repeat. That’s like only talking to your spouse during fights. You’re technically communicating … but you’re not building anything stable.
Meanwhile, business keeps changing: more staff, more data, more apps, more customer expectations, more compliance pressure, more attacks aimed at companies exactly like yours.
So the IT relationship that worked with five people and one shared drive doesn’t survive with 15 people, remote, running cloud apps and being targeted by smarter criminals.
A good IT partner doesn’t just fix problems. They prevent problems. They monitor, patch and maintain quietly in the background so issues don’t sneak up on you during payroll, tax prep or your biggest client deadline of the quarter.
That’s the difference between firefighting (cheap, chaotic, exhausting) and fire prevention (predictable, stable, scalable). One feels like a bad date you keep rescuing. The other feels like a grown-up partnership.
What a Healthy Tech Relationship Feels Like
A good tech relationship isn’t exciting. It doesn’t create drama. It feels calm.
It looks like: your systems behave during deadlines, your team doesn’t dread updates, files live in one clear place, support responds fast and fixes it right, your tools fit how your industry actually runs, your data is secure and compliant, growth doesn’t break everything.
Here’s the real sign you’re in a good tech relationship: you stop thinking about IT most days. Because it just works. Not trendy. Not magical. Reliable.
Why These Habits Are So Hard to Break
You already knew most of these were bad ideas.
You’re not uninformed; you’re busy. That’s the real issue.
Bad tech habits persist because:
- The consequences are invisible until they’re catastrophic. Reusing passwords works perfectly until the day it doesn’t. Then you find out all at once.
- The “right way” feels slower in the moment. Setting up a password manager takes a few hours. Typing the password you’ve memorized takes three seconds. The math seems obvious until you factor in the cost of a breach and destroying your reputation.
- Everyone else does it too. When the whole team shares passwords via Slack, it doesn’t feel like a risk. It feels normal. Normalizing bad behavior makes it invisible.
This is exactly why Dry January works for some people. It forces awareness. It breaks the autopilot. It makes the invisible visible.
The Big Question
If your IT provider was a person you were dating, would you keep seeing them? Or would your friends say, “Seriously? You’re still calling that guy?”
If you’ve normalized bad tech behavior, you’re paying twice: in dollars and in stress. And neither one is necessary.
If you’re already in a solid place with your tech, awesome. This is for the business owners who aren’t … and there are a lot of them.
Know Someone Stuck With “Bad Date” Tech?
If this sounds like your business, book a 10-minute discovery call and we’ll show you how to get rid of the tech relationship drama fast.
If it doesn’t sound like you, great. But odds are you know someone it does sound like. Forward this to them. We’ll help.
