Remote Workforce Support
Blackstone, MA
Solutions for a Productive Remote Workforce
Proudly serving you since 2002
IT Support RI is your trusted local provider of remote workforce assistance and solutions in the Blackstone, MA area. Our remote workforce support consultants will work with you to understand the needs of your business and identify the technology solutions that will keep your remote workforce engaged and productive, and your business secure.
Contact us today!
Solutions for a Productive Remote Workforce
Like most business owners, you were likely caught off guard in early 2020 with the pandemic. You and your employees were suddenly scuttled off to your homes. You made quick decisions to keep your business afloat while taking care of your employees and customers.
Now, with the experience of running your business remotely, you may be more open to a permanent remote workforce, either full-time or a hybrid approach. Remote work gives your employees a more flexible schedule. It also leads to happier and more productive employees.
With those valuable lessons on what works and what doesn’t, it’s now time to invest in technology solutions and assistance for your remote workforce, and IT Support RI can help.
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Start focusing on your business, not your IT problems.
7 Remote Workforce Solutions to Adopt for Success Now
With remote workforce technical solutions, you can more easily onboard new employees. More importantly, you can find talent from outside your local area and manage your current team better. Here are seven tech solutions that we can help you adopt to enable your success, and provide the necessary support and assistance to your remote workforce to get the most out of them.
1. Virtual private network
Your remote employees need a secure method of connecting to resources. Our engineers can implement a robust VPN that’ll secure your data and provide the performance your team needs. If you need more security, consider a Zero Trust authentication model.
2. Portals
If your company uses internet portals, like an intranet, make those web-facing. Your team can then access the information while on the go without logging in via the VPN. Our team can assist with this transition, so your data is both accessible and secure.
3. Virtual desktops
Chances are that some of your remote employees are using personal devices to connect to their office desktops. Instead of giving everyone new computers, invest in a virtual desktop environment (on your own server or in the cloud). A VDI offers a higher level of security since all the computing takes place on your servers. It’s also scalable. You can adjust the desktop power and add more capacity if needed. IT Support RI‘s engineers can custom design a solution for you.
4. Video conferencing
Video meetings are a fact of life now. Plenty of solutions exist but choosing the right one can be confusing. Our team will ensure the solution has the features and security your business needs, and that your remote workforce can easily learn and adapt to.
5. Collaboration software
Your team often works together on projects to build your business and take care of your customers. With collaboration software, they can keep doing so easily. Whiteboard applications and shared documents let team members work on the same file together. And when used with video conferencing, it can offer an in-office feel. Our team can suggest a collaboration solution that fits your budget and your needs.
6. Chat
If your company wasn’t using chat pre-pandemic, you probably are now. Moving from a free chat to a paid solution will make administration much easier. It’ll also offer log retention in case your business is subject to compliance regulations. IT Support RI‘s communications team can bundle chat with other solutions to enhance your team’s productivity while saving you money.
7. Phones
It’s important that customers and partners can reach your business. With a remote workforce, a phone solution can be challenging. Our team can help you establish an IP-based solution with your choice of remote headsets, softphones and custom forwarding solutions to mobile devices.
IT Support RI is here to help with remote workforce solutions
As you’ve likely experienced, remote workforce solutions can be complex. But they offer rewarding opportunities to businesses and employees. Our engineers are ready to help you make the transition to a remote workforce as smooth as possible, and provide the ongoing support and assistance your employees may need to be as productive and engaged as possible.
Contact us today to get started!
Security Oriented
Our company is security oriented with all technicians required to pass annual background checks and maintain certifications. Every backup we set up is encrypted, both locally and in the cloud. We help our clients incorporate safe practices within their business by providing Acceptable Use Policy (AUPs) templates. Also, we educate clients on why such measures are needed to keep them (and their business) safe.
Dedicated Professionals
All our clients not only receive support from an entire team of professionals but also their own “Account Manager”. This person is their direct contact for special requests, questions, and projects. Our focus is quality support with a personal touch.
Rapid Response
Stop waiting days (or even weeks) to get in touch with someone. We are available during normal business hours or on call for emergency service if needed. Our team consists of all local technicians in the US, so no more calls overseas. We can solve your issues remotely, over the phone, or onsite.
We were impressed from the first moment they responded to our request for a proposal. They quickly familiarized themselves with our needs, software, layout, and demonstrated an immediate understanding of the challenges that we were facing.
I’ve worked for various non-profit organizations, and IT always seems to be an area where we struggle because of resources we have available. Since we started working with IT Support RI, there’s never a blip in our services. They’re always right on target and they’re a pleasure to work with.
I met Nick and the IT Support RI team in 2011. I was in need of some IT organization and it was not something I could easily do alone. Nick and his techs came to my office and documented all the system specifications for each PC. They also numbered each computer and created a network map to correspond to my building layout and where every machine is located.
As time went on, I began to use IT Support RI for more and more IT projects like creating backup solutions for my machinery, new workstations and servers, and recently, a long range wireless link between two of my buildings. They are familiar with my Amada setup and working with our Mietrak systems. I would recommend IT Support RI to any business in need of quality and personal IT support.
About Our Team
IT Support RI is an IT service and consultation company that focuses on quality support with a personal touch. What makes us different is that we pride ourselves on our dedication to our clients and the rapid response time in which we resolve their IT issues. We firmly believe in preventing IT problems and solving them quickly should they arise. We love all things IT and everyone within our business has a passion for technology, which reflects in our work and service.
