IT Support RI for Manufacturers

Peter Stone

Vice President, Precision Engineering Inc., Uxbridge MA

I met Nick and the IT Support RI team in 2011. I was in need of some IT organization and it was not something I could easily do alone. Nick and his techs came to my office and documented all the system specifications for each PC. They also numbered each computer and created a network map to correspond to my building layout and where every machine is located.

As time went on, I began to use IT Support RI for more and more IT projects like creating backup solutions for my machinery, new workstations and servers, and recently, a long range wireless link between two of my buildings. They are familiar with my Amada setup and working with our Mietrak systems. I would recommend IT Support RI to any business in need of quality and personal IT support.

Don Fox

President, Alashan Cashmere, Mapleville, RI

Nick and his team have been working with us since 2009. We called them in to save the data from our server and create a backup plan for our database. After the first service call, we found that the offered other support options. I could call them and have them fix my computer through their remote service software. At that time, I would call for help with general issues like viruses and trouble with PeachTree.

Over the years, my business has grown and IT Support RI has helped me each step of the way. I now use them for new computers, network maintenance and any tech related issue. Because they are local, I get rapid responses to my questions and immediate service when I call or email. They have worked on my issues late at night so I could work uninterrupted during the day and came in early when I was in dire need. They go above and beyond any other tech company I have ever worked with.

Marc Caron

V.P. of Manufacturing, W.R. Cobb Company, East Providence, RI

I met Nick and Paul from IT Support RI in 2012. Back before they took over as our IT specialists, we had a full time in-house IT guy. Even though he was there often, there were still many problems with our network, our servers and the overall health of our IT equipment.

Since IT Support RI has taken over as our IT Department, we have gone from needing someone here all week to now only one day a week. Even if a project or emergency comes up unexpected, we can quickly call a tech onsite (or handle remotely) to deal with our issues. They continue to steer our tech needs in the right direction and guide us towards the best solutions available. I highly recommend IT Support RI services and IT help.

Eric Freitas

Owner, Control Automation Group, Warwick, RI

In 2013 we needed a server to get our business files and security in order. We needed to setup permissions for our employees based on their role in the company. We received a quote from IT Support RI and decided to go with them. Not only because of the quality of the hardware but because they saw what else we needed. They accounted for not just the server but also the other equipment we needed to get our network up to speed.

As our business grew, we used IT Support RI to keep up with the latest technology to keep my employees working fast and efficiently. We invested in Solid State Drives and laptops with high end graphics so our engineers could work faster and create the best work possible. We love to use technology to improve our business and in turn, the quality of our products. Since our initial meeting with the team, our business has doubled in size and we had to upgrade to a new location. IT Support RI has been with us along the way as we transitioned and transformed into the business we are today.

George Celorier

President, Heat-Flo, Uxbridge, MA

I started working with Paul and Nick in 2011. Originally, we were in need of some wireless in the building. With our warehouse and offices all in need of interconnecting, we needed the help of some professionals. After they set us up with our new equipment, we could use wireless devices in the warehouse which gave us more flexibility. Now, we put computers in the warehouse floor and use wireless devices for inventory control. We initially used the IT Support RI crew as our “go-to” guys for any tech problem on demand. Now, they manage my entire business network continuously and provide the advice I need to move my business technology forward.

Is your technician not returning your calls fast enough? Is he constantly missing deadlines? Is he not fixing things right the first time?

Does he never follow up on your requests?

We think it’s about time someone finally got it right. That’s why we decided to start IT Free Fall and commit ourselves to helping business owners. If you want your IT problems handled quickly and correctly the first time, this book is for you!