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IT Support RI for Small Businesses

Working With Small Businesses Across RI, MA, and CT

Where Technology Meets Dedication

Cybersecurity, cloud productivity & hybrid work

Stay protected, connected & scalable

Specialized IT for small & mid-sized businesses

Where Technology Meets Dedication

Cybersecurity, cloud productivity & hybrid work

Are you frustrated by the IT guy who doesn’t call you back?

Does your IT technician focus on providing quality support with a personal touch? We have a passion for technology, which reflects in our work and service!

Contact Us

Why Do Small Businesses Choose Us?

Frequently Asked Questions

Familiar with Your Industry's Hardware/Software

We service many SMBs that use the same hardware and software you use! We are familiar with QuickBooks, Microsoft Office, Adobe and much more. In business since 2002, we are a local SMB that keeps up to date on what makes YOUR business run!

Best In Class Response Times
During our normal business hours, you will receive a prompt response to your inquiry. If your request is made outside our normal business hours, you will receive a reply at the start of the next business day.
Local Team, Never Outsourced
Many IT businesses only have a few local technicians on staff. That means you might be transferred to their “outsourced” HelpDesk team….in India. We believe in supporting our local economy! That is why we employ and dispatch local technicians. Our team utilizes technology to focus on computer tech support for clients all over Rhode Island, southern Massachusetts, and eastern Connecticut.
All Inclusive Support

Our service plans include remote and onsite support at no additional charge. This way, you can budget your IT expenses easily without having to worry about being charged for each separate service call.

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Contact us today!

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Scott McGee

Partner, The Sterns/McGee Team: RE/MAX Properties

Wanted to just thank everyone that just saved my computer this past week! I could not believe you guys were able to get me back to normal in time for my closing. This is why I will never go with anyone else! The level of dedication you gave me when I was under the gun was AMAZING! You guys always go above and beyond my expectations. I know I can always count on you for my home or office issues. For over 10 years you guys have been my go-to tech support. Keep up the incredible work and I love everyone’s upbeat attitude. Thanks for keeping me out of trouble!
More Testimonials!

Cloud Backup

Online cloud backups keep your precious data safe, by sending it to our off-site servers. We can back up everything from disks to entire servers, and recover anything you need, including files, folders, applications, or even an entire system, quickly and easily. Using a local and offsite backup method is key to it’s success.

New Server Installs

Your server is the heart of your network, and it needs love and care. We can install new servers, and migrate from an old server to a new one, without affecting your day-to-day running. We even offer after-hours installation and migration.

Cloud Antivirus

Cloud-based antivirus protection offers convenience thanks to centralized management, simpler deployments, and less reliance on your hard-working team. Our solutions let you browse and work online without having to worry about the dangers that await the unwary.

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See what other Small Businesses in Southern New England are saying about us…

Marc Pincince

President & CEO, Nation Wide Construction Corporation

I’ve been with IT Support RI since 2006, and I’ve stuck with them all these years for a reason. When we outsourced our IT, I wanted to stay involved in it, and I didn’t want to just hand it off to somebody. It’s nice having someone that comes in and works with me. They understand that I want to know what they’re doing, why they’re doing it, and be kept in the loop. We’ve created a seamless relationship and they’ve become an extension of the business. I’ve never had a need to look anywhere else for IT help.

Melissa Escobar

Owner and Physical Therapist, Complete Body Physical Therapy

When I first opened my business, I needed someone local to take care of the business’s computer and security needs. Because my office is medical, it was important to have someone that would help me stay within HIPAA guidelines. That’s when I reached out to IT Support RI. Right from the beginning, everybody was great. They made sure that we were taken care of and anytime we didn’t know or understand something, they clearly explained it to us. Any problems we had, they were right on top of it, all the time. When we moved, they helped us transition and upgrade to a bigger database. There were no hiccups in our system, and that was great. They are fast at resolving any issues we have and I have little to no downtime.

Laura Davis

Payroll Expert, dSi Payroll

We recently moved our office to a larger one. We needed to transport our computers and other equipment. There was no way we could have done that ourselves. We called IT Support RI to help us. With their help, we were back in business in less than a day. With a lot of careful planning, it was a very smooth move.

IT Support RI has always been there for us. It is very important, given our growth to really make sure that the security is there and to have the dependability of being able to call anytime and know someone is available. Response from IT Support RI is always immediate. That’s key for us, knowing that we have the ability to keep going if something happens.

Ken Thompson

Owner, Lezaola Thompson Insurance

Before I purchased my latest agency, I already had an IT firm, but they focused more on band-aid fixes. This agency had a contract with IT Support RI, and while the cost was more than my previous IT company, I realized they had the capacity to take us on and help us grow. I’ve worked with several different IT firms over the years, but the 3 reasons IT Support RI stands out compared to other companies is their honesty, quickness, and reliability. When there’s an issue, there’s a plan to fix the issue, but also to prevent it from occurring again.

Rhode Island’s One Stop Shop For All Your Technology Needs

Desktop Support

Disaster Recovery Planning

Server Support

EMR & Vendor Support

HIPAA Certified

Remote Access

Network Security

Flat Fee I.T. Service

Not ready just yet? Get our free book!

IT Free Fall:

The Business Owner’s Guide To Avoiding Technology Pitfalls

Available for Purchase at: Amazon, Barnes & Noble, Audible, Kindle

$39.95 Limited Time – Request a Free copy below

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Is Your Computer Support Guy Giving You the “Runaround”?

Is your technician not returning your calls fast enough? Is he constantly missing deadlines? Is he not fixing things right the first time?

Does he never follow up on your requests?

We think it’s about time someone finally got it right. That’s why we decided to start IT Free Fall and commit ourselves to helping business owners. If you want your IT problems handled quickly and correctly the first time, this book is for you!

Why Choose Us?

4 Big Reasons Why Businesses In Rhode Island Outsource Their Computer IT Support To Us

15 Minute Guarantee

We will have a qualified technician assigned to your IT problem within 15 minutes or less, GUARANTEED. This is very important for other manufacturers we provide support to. You can submit an issue to us via chat, email, or just give us a call!

Professional Team

Many IT businesses only have a few technicians on staff, which means you might be left waiting for hours or even DAYS to get your computer problems resolved because they’re short staffed or too busy trying to serve all their clients.

Locally Operated

Our staff is located in North Smithfield, RI. We don’t outsource our IT overseas like a lot of our competition. We can remote into your computer in minutes or onsite well within an hour.

Productivity

Are your concerned your staff is not being productive? Instead of working they are checking Facebook and watching YouTube videos? Our productivity software can keep you informed and your staff focused on work-related tasks.

About Our Team

About Us

IT Support RI is one of Rhode Island’s most respected IT and consultation companies, and we pride ourselves on not just being experts in our field, but also on the dedication we show to our clients and the rapid time frame in which we respond to and resolve their IT issues. Our team loves all things IT, and everyone within our business has a passion for technology, which reflects in our work and service.

IT Support RI currently services a variety of manufacturers. We offer managed IT maintenance, anti-virus protection, data backup plans (including local and cloud backups), new hardware including desktops, laptops and networking equipment, and flat-rate service plans to all of our clients. Standing behind all of our work and, in the rare event that a client is unhappy, we work with them to come to a solution that works for both parties.

As a company, we try to enrich the lives of not only our clients and employees, but also our community. This is why we participate in worthy causes, such as Connecting for Children and Families’ “Make Tracks for Kids”, a 5K race to raise money for Woonsocket families as well as donations to local charities like “Big Brothers Big Sisters of Rhode Island”.