I met Nick and the IT Support RI team in 2011. I was in need of some IT organization and it was not something I could easily do alone. Nick and his techs came to my office and documented all the system specifications for each PC. They also numbered each computer and created a network map to correspond to my building layout and where every machine is located.

As time went on, I began to use IT Support RI for more and more IT projects like creating backup solutions for my machinery, new workstations and servers, and recently, a long range wireless link between two of my buildings. They are familiar with my Amada setup and working with our Mietrak systems. I would recommend IT Support RI to any business in need of quality and personal IT support.

In 2014, we realized the tech we had for many years was no longer enough to support the computers and network at all my locations. I was very happy with him but he was one man trying to do it all. When I had multiple locations having tech issues at the same time, he couldn’t be in two places at once. After a few Google searches, I found IT Support RI. I called and scheduled an onsite evaluation. They met with me and checked out all my stores. I was so impressed with the professionalism and considerate attitude of Paul, Nick and the entire team that I decided to take them on. They worked with my tech guy to transition into their maintenance plan.

When it came time to clean, update, reprogram and reconfigure the registers, networks and servers at all my stores, a team of six techs, including Nick and Paul were on call and ready to work. They worked with us to do it after our stores closed to avoid any business downtime. As we transitioned to a new Point of Sales software, they worked with our new software vendor. Any speed bump I have run into with technology, I have had IT Support RI there to take control and get me out of a jam. I know how to run my business and they know how to run my technology. I personally recommend that any business looking to get their IT under control to contact IT Support RI.

Nick and his team came in our office and true to his word we were quickly up and running. Then he reviewed our entire operation and formulated a plan for our needs. He prioritized them so we could systematically improve our entire system.  Now I don’t worry about proper backups, hardware or software issues, virus and malware protection or compliance with new government regulations. They are on top of it.

I was (and still am) impressed by the level of care IT Support RI provides.  How quickly they learn the software we have that is specific to eye care. They have become an essential partner to us and I would wholeheartedly recommend them to anyone who needs IT services.  They respond quickly and fix the problem the first time.  We have now used Nick and his team for four years. We consistently experience an outstanding level of service and dedication from Nick and his entire team no matter how big or small the problem is. I could not recommend a better IT support company.